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Find out how to benefit from mobile marketing SMS

In this section you can discover how business of all sizes from SMEs to multinational corporations across every sector of commerce benefit from SMS marketing & service. Choose a sector and select the logo to view the case studies.

Send SMS to customers of e-commerce, shops, outlets and shopping malls

Mobile marketing via SMS is widely used in retail for staying in touch with customers. That's because SMS messages can be used to promote events at outlets, ecommerce, shopping malls, shops and so on, and to inform customers of promotions, product launches, news, etc. SMS marketing is easy to set up, and the cost of retail SMS is remarkably lower than for newsletters, printed materials, magazine or radio advertisements, with a very high ROI.

Case Studies

How can retailers benefit from SMS mobile marketing?

Announce promotions

Send messages to your customers, letting them know about special promotions or exclusive offers. Thanks to bulk SMS, you can send up to 100.000 texts with just one request.

Announce news, updates, useful information

Keep your contacts in the know with news, useful information, special opening times or new product launches, creating a direct, effective contact channel via SMS.

Generate new contacts

Create your shop’s SMS Club: customers can sign up to the service by sending a text to 366 58 60 580 with the words “NAME OF YOUR OUTLET” to receive info on the product or service they’re interested in.

Stock availability

If a client is looking for a product that’s sold out, ask for their mobile number: when the product comes into stock, you can simply text the customer to let them know – it’s much easier and cheaper than phoning them. Keeping your customers in the loop minimizes the risk of losing them to your competitors.

Improve customer service

You can also develop the SMS shops, SMS malls and SMS outlets channel to offer customer service: you can let them know when a product has been dispatched, or if there are any delays in delivery. Or text them to let them know your shop’s opening times.


Send messages to confirm online purchases, or details for picking up goods.

What if you have no mobile numbers available?

There are various ways of gathering mobile phone numbers:

  • By simply publishing on all promotional materials (signage, brochures, posters, leaflets, websites, etc.) “Send an SMS to +39 366 58 60 580 with the words NAME OF YOUR SHOPPING CENTRE”
  • If you have a website, by adding a registration form where users can enter their mobile numbers
  • By asking for mobile numbers when people sign up for new products/services at your shops
  • By requesting numbers through loyalty schemes or directly from customers at your retail space.

Everything you need to know about mobile marketing


Discover our free guides about SMS mobile messaging.
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