With Skebby, communicate and offer services via SMS is fast and simple

How can consumer businesses benefit from SMS Mobile Marketing?

Improve customer service and cut costs

Allow your clients to send texts to ask for help, information or to automatically complete processes (e.g. programming/customising products using codes, remote meter readings, etc.): it’s simpler, quicker and cheaper than phoning a call centre. And above all, it’s available 24/7. You can respond directly via text message (e.g. confirming that information has been received, sending codes, etc.), or by e-mail, or by calling the customer back.

Thanks to the SMS CRM channel, agents/distributors and clients can interact directly with your company’s communication systems to check or request prices and availability of items in stock, avoiding costly, inefficient phone calls.

Announce promotions

Promote your business and generate sales by sending promotional messages, SMS advertising and special offers (50% discount if you purchase by a certain date, etc.), with specific calls to action in the message to stimulate customer response, e.g. visit website, store or simply inviting them to phone.

Announce news, updates, useful information

Send useful information on new products that you’ve developed, new services, or simply keep customers up to date with your company’s most relevant news.

Mobile brochure

Customers can send a message with the text “YOUR BUSINESS NAME brochure + their e-mail address” to the number 366 58 60 580″ in order to receive the PDF of the brochure directly via e-mail. This is particularly useful during events and trade fairs.

Internal communication

Integrate Consumer SMS into your systems to remind staff of deadlines/appointments/activities to complete in an immediate, personalised way. And if your employees have Skebby installed on their phones, the programme for sending free text messages, you can send and receive SMS from them at no cost!

What if you have no mobile numbers available?

There are various ways of gathering mobile phone numbers:

• By simply publishing on all promotional materials (signage, brochures, posters, leaflets, websites, etc.) “Send an SMS to +39 366 58 60 580 with the words YOUR BUSINESS NAME”
• If you have a website, by adding a registration form where users can enter their mobile numbers
• By requesting numbers through loyalty schemes or directly from customers at your retail space.