With Skebby, communicate and offer services via SMS is fast and simple

How can hotels and spas benefit from SMS mobile marketing?

Confirm receipt of information & booking requests

An SMS contact message can be sent to customers who request information or who have booked over the phone or on the internet. The message can contain a booking confirmation code.

Mobile brochures

Customers can send a text to 366 58 60 580 with the words “YOUR HOTEL NAME + brochure + their e-mail address” to receive your entire brochure in PDF directly to their e-mail inbox.

Generate new contacts

Create an SMS club for your hotel: customers can sign up to the service by sending a text to 366 58 60 580 with the words “NAME OF YOUR HOTEL” and you’ll be able to send them last minute offers, promotions and news.

Improve customer service

Send customers a thank you message the same day they check out. Later, you can send more texts (e.g. birthday wishes with a discount voucher) to maintain contact and increase the likelihood of future bookings.

Announce promotions

Use SMS to let people know about special offers (discounts on rooms, hotel stays, flights, travel packages and so on) during low season to encourage customers to book – which they can do by sending an SMS which is then forwarded to your e-mail address.

What if you have no mobile numbers available?

There are various ways of gathering mobile phone numbers:

• By simply publishing on all promotional materials (signage, brochures, posters, leaflets, websites, etc.) “Send an SMS to +39 366 58 60 580 with the words NAME OF YOUR HOTEL”
• If you have a website, by adding a registration form where customers can enter their mobile numbers
• By requesting numbers through loyalty card schemes, or simply asking customers directly during their stay.