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xCALLY – Sending informative text message
Challenge presented
xCALLY offers a complete solution for managing Professional Inbound and Outbound Contact Centres. xCALLY was seeking a business partner to allow them to add the SMS channel to their solution.
Actions undertaken
xCALLY integrated Skebby’s SMS API in order to send messages from its own contact centre. During the flow of inbound/outbound calls, the call centre operator can simultaneously send the customer a text message reminder before the call has finished, with the information requested.
Benefits delivered
"Improved management of interactions, due to sending information directly to customer’s mobile phones. Faster, more complete customer service thanks to SMS integration. An excellent customer experience" explains Daniela Pizzurro, Product Manager xCALLY.
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