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Elatos Web – SMS notifications
Challenge presented
Elatos Web is a web-based management software that does not require installation, and is ideal for organizing all the business processes of small and medium enterprises. Elatos Web wanted to add the SMS channel to its software.
Actions undertaken
Elatos Web chose Skebby as its SMS supplier. By integrating the SMS gateway via API, Elatos Web was able to add the option of sending text messages to customers included in the software’s database. This integration made it possible to send alerts, notifications and reminders via SMS, and receive replies by text messages to a dedicated number, offering full online reporting on SMS correspondence.
Benefits delivered
With Skebby, Elatos Web has found a reliable partner which has allowed it to improve the CRM functions it offers its business clients, by allowing them to send text messages. "SMS has improved the customer experience offered by these companies: thanks to this fast, effective communication tool they have been able to step up their business relationships and customer care" explains Lorenzo Fontanella, Sales Department Elatos Web.
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